Frequently Asked Questions

There is no MOQ for our products if we have them in stock. If we have missing sizes on some colors of the models you have ordered, we can manufacture them within 2 weeks.

Tress contains other products and information you need, so please check it out.

We usually ship orders through the shipping companies that our customers have previously worked with and are currently using. We can deliver your goods to your preferred local shipping company in Istanbul for free.

We also provide UPS international delivery at the shipping rate charged by UPS.

Yes, you may request a sample before making a large purchase. We do not charge extra for samples; they have the same price as the wholesale price list.

Yes, we offer UPS international shipping at the rates charged by UPS. However, most of our customers prefer to use their own shipping companies. There are many local shipping agencies, freight forwarders, and cargo companies in Istanbul that are often cheaper than UPS and can facilitate payments between parties.

You can find more information about shipping companies in next question. If you contact us via and provide the destination country, we can share the contact details of a reliable shipping company that we have previously worked with in your area.

There are two types of shipping companies:

• First Type: These companies gather small orders from many customers, combine them into a larger order, and then export it. This method is suitable if you need small orders or samples. However, it increases your cost by 10% (tax) because we must prepare an official sales invoice for the shipping company to export our products.
• Second Type: These companies only ship your order. Since they do not handle the exporting process, we can manage the export and provide you with a tax-free invoice, saving you the 10% tax. This method is more cost-effective for orders over USD.

We recommend comparing the costs of shipping companies by considering whether they are the first or second type.

You can ask these companies if they only handle shipping or if they also manage exporting. If they only handle shipping and not exporting, they are the second type.

The first type of shipping companies are more common and may have lower shipping costs because they benefit from the extra 10% tax you pay. Make sure to calculate both the 10% tax and shipping costs when comparing shipping companies.

Shipping companies will ask for the weight of your goods to give you a price. We use 40 x 60 x 40 cm carton packing, which weighs approximately between 9-16 kg depending on the model style it contains. The actual weight is not important because bras do not weigh much. They occupy more space relative to their weight. Therefore, shipping companies consider volume for cost calculation instead of weight.

Here is a breakdown of what a 40 x 60 x 40 cm box can contain:

• 80 pieces of padded bra sets
• 120 pieces of padded single bras
• 180 pieces of non-padded bras
• 100 pieces of non-padded bra sets
• on average 120 pieces of mixed products

For maximum cost prediction:

• An order of 480 mixed pieces would fit inside 4 boxes, which would be approximately 0.384 cubic meters.
• Therefore:
  • pieces would be 0.8 cubic meters
  • pieces would be 1.6 cubic meters

Consider these values and calculate the volume of your order to get a price from the shipping companies.

We also recommend you asking a friend who has been importing goods from Turkiye for advice on the most cost-effective method.

Bank Wire Transfers (SWIFT) are what we use mostly. Also, we can provide a link for the payments with Credit Cards but this payment method increases total cost by 5% due to the bank comission.

Unfortunately, PayPal is not available in Turkiye.

Yes, we do. We can print your logo, hangtags, labels, barcodes, packing materials, and whatever else you require.

• Stock Items:
  • If we have your labels and the products you want in stock, there is no minimum order quantity for those products. However, label companies require minimum order quantity of pieces per label style.
• Types of Labels:
  • Our bras feature two types of labels:
    • Middle Label: Located between the cups, made from carton paper.
    • Hook Label: Attached to the inside hook, made from a fabric-like material.
    • Hangtag Label (Optional): Card-like label attached to the hook, made from a carton paper. Can be used for barcode stickers.
• Production Requirements:
  • Middle Labels and Hook Labels are produced by different manufacturers with distinct processes.
  • Middle Labels: These include only the size and brand logo, making them suitable for all products.
  • Hook Labels: These contain fabric composition details specific to each product, so they cannot be used universally.
  • Hangtag Label (Optional): This card-like carton label is also suitable for all products. Barcode stickers are put on them after for each product variation.
• Minimum Order Quantities:
  • Both types of labels require a minimum order of pieces for cost-effective production and label suppliers refuse to manufacture quantities below pieces.
  • For example, if you want to purchase 200 pieces of a specific bra model, we still need to order pieces of label from our label suppliers.
• Example Order:
  • Consider our popular code 330 – Cotton Minimizer Bra in sizes 85, 90, 95, and 100:
    • Black: 50 pieces per size
    • White: 50 pieces per size
  • Total: 400 pieces
  • We can fulfill this order if we already have your labels manufactured.
  • If we don’t have your labels, we need to order 500 pieces per size ( pieces total for both Middle and Hook labels).
• Label Supply:
  • To start changing the labels of our products to your products, we need your labels. The minimum order quantity for labels is pieces. You can also provide your own labels if you prefer.
• Costs:
  • Private Labeling Fee: An additional + $0.50 per piece.
  • Label Costs:
    • + $0.20 per piece for Hook labels.
    • + $0.20 per piece for Middle labels.
    • + $0.35 per piece for hangtags with barcode stickers.

Yes, we have a wholesale USD price list available in a PDF file. You can contact from to receive it.

Our custom made bras typically range from $-$15,000 depending on your needs, and the style and fabric you choose.

For more information, please visit Bra Wholesale Price.

We take what we charge you very seriously, and have put together a bespoke experience and product that we desperately needed, but couldn't find in the market for ourselves. Our pricing allows us to run our business all within Canada and the USA in a sustainable, responsible and zero waste manner.

When you buy a Rubies Bra, you get a fully customized, personal and hand-held experience. We strive to give you the best possible service when it comes to creating the perfect bra for you. All our bras are custom made to measure, which means we make the bra from scratch in your own measurements.

All our custom bras are inclusively priced, which means you pay one price, and get the whole bespoke bra experience from start to finish. Your custom bra purchase includes:

1. Five fittings: including one initial fitting, one or two sample fittings, and two to three adjustment fittings. All guided by us.
2. Five rounds of shipping: all shipping costs are covered by us, including mailing samples, mailing you your custom bra, and shipping required to cover any alterations needed. 
3. One handmade bespoke bra: our designers create a pattern, cut fabric, and sew your custom bra from scratch, right here in Canada and the USA.
4. Three rounds of alterations: Just like a custom suit, your bespoke bra may required adjustments which we take care of to ensure a perfect fit.

You are cared for, hand-held, and guided with a step by step process throughout the entire experience. This means us doing measurements with you in-person, or helping you do them yourself through online virtual calls, to you trying out samples in our studio or having them mailed to you. And of course, working side by side with you to create the bra of your dreams, including adjustments to get the fit just right. It’s detailed, intimate, and inclusive. And, for most clients, we can do everything virtually from start to finish.

All of our custom come with a LIFETIME WARRANTY, which means we'll make any repairs needed due to wear and tear for the lifetime of the bra. And any aesthetic adjustments can also be taken care for a nominal fee.

We also offer bundle discounts between 10-35% on subsequent bras of the same style as the first bra takes the most investment. After that, you can order as many custom bras as you'd like with just one click!

It's understandable that this price point may not work for everyone. For us, this price point is worth taking away all the emotional trauma with bad bras and how they made us feel, not to mention weekly trips to masseuses and physios. But if this is just not something that's doable, contact us anyways, and we can try and refer you to a store that might be a better fit.

A lot of time and effort goes into fitting, designing and handcrafting your custom fitted bra from scratch, not to mention all production happens sustainably and ethically right here in Canada and the USA using the highest quality fabrics and premium workmanship.

You come out with the "Cadillac" of designer bras, made to perfectly fit and flatter your unique body, lasting you years (yes, years), not months with proper care and regular washing.

Your money doesn't line the pockets of the rich, but goes towards paying women who are meeting with you, and making your bra. We spend 20+ hours of our time per bra, which includes having live fittings with you, sending you samples bras to try on, making your actual bra, and then offering up to three rounds of sewing alterations and fitting appointments to get it just right.

Our price also includes all the back and forth shipping costs incurred so you won't be surprised with unexpected costs after you've paid.

A custom bra is an investment in something you wear every day, all day, to help you feel supported, comfortable and confident; not to mention, a good custom fitted bra is the key to improving posture and having less neck, shoulder and back pain. We’ve been in business for 7+ years and our clients are still wearing their first Rubies custom bra!

How much would you pay to be done with the torturous and time wasting experience of bra shopping? More importantly, how much would you invest in yourself to improve your posture, reduce shoulder, neck and back pain, and look and feel good in your clothes? You are worth the investment! Check out our blog to read more.

We cannot offer returns or exchanges once we've invested the time, effort and materials to make your custom bra. You can however, choose to not move forward and request a refund after your sample fitting before we start making your bra. See our process page for details on where this occurs in the process.

Your price does include up to three rounds of fittings and alterations, and most bras only need 1-2 alterations to make it just right. We truly want your investment in a custom bra to be worth it, and will try to ensure your bra fits, flatter and functions for your needs to the best of our ability. If you're unsure, just take a look at our reviews and see for yourself what our clients are saying.

We stand by the quality and craftsmanship of our products, and are proud to offer a LIFETIME WARRANTY on wear and tear for all our custom bras. This means we'll make any repairs due to wear and tear such as stitch reinforcements, hardware breakage, and strap replacements for the lifetime of the bra. Our bras usually last up to 10 years!

Contact us to discuss your requirements of Shapewear Body Suit Factory. Our experienced sales team can help you identify the options that best suit your needs.